![]() Total cost after what was to be a simple visit: $951.89.Ībout a week and a half later, I take the car on a road trip to Orlando which is about 200mi. I picked up the car on July 31st (8 days in shop). BMW did indeed goodwill the repair at a 65/35 split on parts and labor along with a broken cabin air vent on the driver side. The service advisor petitioned BMW to "goodwill" the repair since its labor price would have been astronomical for a simple coolant hose. The hose itself is a bunch of snakes due to the complicated cooling system of the S63tu. I don't remember exactly what the process needed to have done to get to that hose, but it was something along those lines of having to drop the engine. About 3 days after I dropped the car off, the service advisor calls me to say that the tech found a coolant leak on a hose (pn# 17-12-2-284-288) that was in a difficult spot to change without ?removing the engine? to get to the hose. A loaner vehicle was provided, a 2019 430i Gran Coupe. I brought the car into the dealer on July 23rd to have what should have been a quick in and out visit. typical "Standard Scope / Condition Based Servicing" items. The dealer servicing the car is Lauderdale BMW, same dealer I purchased the car from.ĬPO warranty expired at the end of August 2018.īack in July '18, my 2013 CPO M5 had some routine maintenance due such as: The car is 100% stock with the exception of a handful of cosmetic iND upgrades. I have owned the car for about 3.5 years now, never any major issues besides small coolant leaks and an oil pan gasket leak. Purchased as CPO in 2015 from Lauderdale BMW with 20k miles and purchased with extended maintenance package. The rep they assigned to my case was either hard to get a hold of, or was just regurgitating answers from his "field team" as a middle man. My experience with BMW NA customer relations was one of the most disappointing experiences I've ever had with any customer relations department. Yup, 5 visits within 3 months (59 days in the dealership, 4 comeback concern visits) and BMW NA customer relations seemingly didn't care.
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